00

Cart

HomeReturn Policy

Return Policy

RETURNS

—-

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at [email protected] or use our online contact form at https://sinterbide.com/contact. Please note that returns will need to be sent to the following address:

 

Sinterbide Returns

P.O. Box 3587

Salina, KS 67402

United States

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

 

You can always contact us for any return questions at [email protected].

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

 

We do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with

tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Customer is responsible for shipping costs of the return, with exceptions made on a case by case basis or in the event that the product is deemed defective or was damaged in shipping.

There is no restocking fee for returns that are accepted.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

 

Conditions of sale:

  1. All prices are in U.S. Dollars.
  2. All prices are net without any shipping charges.
  3. All orders are subject to our acceptance and approval.
  4. All orders are accepted with the understanding that we are not responsible for any loss or damages that may result from delay in delivery, delay in shipping, loss of products while in transit, loss of products at delivery point or any damage to items for any reason or cause.
  5. Product designs and prices are subject to changes from time to time. We reserve the right to make any changes at any time to products and or pricing.
  6. No items sold on this site are to be used for blast cleaning with sand, silica sand or sand of any type.
  7. All nozzles, liners and items sold on this site should be inspected for damage before use and maintained in good working order.
  8. Policies, conditions of sale and other terms are subject to change from time to time and we reserve the right to make any changes without notice.

Return Policy:

We want our customers to be completely satisfied with their online purchase. We understand that from time to time a customer might make a purchasing error when buying online. We will do our best to help you resolve this.

Product returns will need to meet following conditions:

  1. Product must be unused,
  2. Undamaged
  3. In original packing.
  4. Return must be initiated within 7 days of the date of purchase.

All returned items will need an RGA number. (Returned Goods Authorization Number).
To issue a RGA number we will need:

  1. A copy of sales receipt (with date).
  2. Invoice/transaction reference number.
  3. Packing slip.
  4. Product part number.
  5. Reason for return
  6. Telephone Number

Please contact us by email or chat to obtain an RGA #.  Any items returned without a valid RGA number will not be processed for exchange or refund.

 

Once we receive the item back we will contact you regarding an exchange or refund. We are not responsible for arranging the return freight or any costs associated with returning an item that was incorrectly ordered.

Short supplied shipments should be reported to us within 5 days of receipt of order by consignee.

Any physical damage to shipment must be brought to the attention of the delivery driver. Damage must be noted in the delivery driver’s system, electronic or otherwise.

Items must be checked for damage or loss.  Any damage or loss must be reported to the carrier by consignee/receiver.

We must be informed if there is damage to a shipment.